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My Account

Account FAQ

How fast can I expect a response from your teams?

Our goal is to respond in less than 24 hours. Communication is a priority at Enhance.MD!. If you have any questions or need assistance with anything related to Enhance.MD, please don’t hesitate to reach out. Whether it’s through email, phone, or any

How can I fix a non-working discount code at checkout?

Double-check the code: Make sure you’ve entered the discount code correctly, including any capitalization or special characters. Discount codes are usually case-sensitive, so be sure to enter it exactly as provided.Check the terms and conditions: Rev

Does Enhance.MD have a phone number?

Yes, of course! 888-299-5088

Does lacking a government photo ID risk my account?

Your membership can be created; however, without the necessary photos, we won’t be able to offer any healthcare services. This is the primary requirement for joining Enhance.MD.

Who do I contact for missing communication?

For assistance, please reach out to our customer support team at [email protected] or give us a call at 888-299-5088.

How do I create an account?

Get ready to begin your journey towards a healthier, happier you by completing the medical intake form today. Simply click on the “Get Started” link to get going.

How long does a refund take to process?

This process usually takes 3-5 business days to complete.

Why does my new account show as paused/canceled?

There are a couple of reasons why this might take place. To correct this, please reach out to our customer support team at [email protected] or give us a call at 888-299-5088.

What's causing issues with photo uploads?

Please reach out to our customer support team at [email protected] or give us a call at 888-299-5088.

Why hasn't my photo ID been accepted?

Your photo and/or ID have not been accepted for several reasons. Please ensure that they are accurate, high-quality, clear images for successful submission. If you require assistance, please reach out to our customer support team at [email protected]

How can I find the password I used for signing up?

To recover your account, please select “Sign In” then “Forgot Password” option. Enter your email address connected to your Enhance.MD subscription to receive the steps to reset your password.

How do I know if my photos are acceptable?

A full-face photo and a photo of your government issued ID are required. To be accepted, the photos should follow the below criteria:

How do I upload a photo?

If you were unable to upload the required photos during checkout, you can log into your Enhance.MD dashboard and click on “My Info”. At the bottom of the “My Info” section you can View and Add your photos. You have the option to take a live photo or

Is it safe to leave my medication in the mailbox if absent?

This medication was designed to be unrefrigerated for shipment and has been tested to be stable in extreme temperatures, however it should be taken inside and put in the refrigerator the day of delivery to ensure longevity and freshness of the produc