My Account

Account FAQ

How fast can I expect a response from your teams?

Our goal is to respond in less than 24 hours. Communication is a priority at Enhance.MD!. If you have any questions or need assistance with anything related to Enhance.MD, please don't hesitate to reach out. Whether it's through email, phone, or any

What do I do if my discount code doesn't work during checkout?

Double-check the code: Make sure you've entered the discount code correctly, including any capitalization or special characters. Discount codes are usually case-sensitive, so be sure to enter it exactly as provided. Check the terms and conditions: Re

Does Enhance.MD have a phone number?

Yes, of course! 1-888-299-5088

Is my account at risk of cancellation without a government-issued photo ID?

Your subscription can be created; however, without the necessary photos, we won't be able to offer any healthcare services. This is the primary requirement for joining Enhance.MD.

Whom should I contact if I haven't received any communication?

For assistance, please reach out to our customer support team at [email protected] or give us a call at 888-299-5088.

How do I create an account?

Get ready to begin your journey towards a healthier, happier you by completing the medical intake form today. Simply click on the "Get Started" link to get going.

How long does a refund take to process?

This process usually takes 3-5 business days to complete.

My new account shows as canceled; why?

Please reach out to our customer support team at [email protected] or give us a call at 888-299-5088.

What's causing issues with photo uploads?

Please reach out to our customer support team at [email protected] or give us a call at 888-299-5088.

Why hasn't my photo ID been accepted?

Your photo and/or ID have not been accepted for several reasons. Please ensure that they are accurate, high-quality, clear images for successful submission.

How can I find the password I used for signing up?

To recover your account, please click on the "Forgot Password" option.

How do I know if my photos are acceptable?

A full face photo and a photo of your government issued ID are required. To be accepted, the photos should follow the below criteria. • The face photo should be clear, both eyes visible and open, selfie style. • The photo of your government iss

How do I upload a photo?

If you were unable to upload the required photos during checkout, you can log into your Enhance.MD dashboard and click on My Info. At the bottom of the My Info section you can View and Add your photos. You have the option to take a live photo or uplo

I won’t be home when my medication is scheduled to be delivered, will it be OK in the mailbox/on my porch?

This medication was designed to be unrefrigerated for shipment and has been tested to be stable in extreme temperatures, however it should be taken inside and put in the refrigerator the day of delivery to ensure longevity and freshness of the produc